Exam OmniStudio-Consultant Actual Tests | Exam OmniStudio-Consultant Cost
Exam OmniStudio-Consultant Actual Tests | Exam OmniStudio-Consultant Cost
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Salesforce OmniStudio-Consultant Exam is designed to test an individual's knowledge and expertise in the use of Salesforce's OmniStudio platform. OmniStudio-Consultant exam focuses on various aspects of the platform, such as its configuration, design, and implementation for use across various sectors. As a Salesforce Certified OmniStudio Consultant, individuals can prove to be an asset to their organization and a valuable resource for clients seeking guidance on how to optimize their use of Salesforce's platform.
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Salesforce Certified OmniStudio Consultant Sample Questions (Q130-Q135):
NEW QUESTION # 130
A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet these requirements?
- A. Radio Input, Date Input, HTTP Action, DataRaptor Post Action
- B. Date Input, Radio Input, HTTP Action, DataRaptor Post Action
- C. HTTP Action, Radio Input, Date Input, DataRaptor Post Action
- D. HTTP Action, DataRaptor Post Action, Date Input, Radio Input
Answer: A
Explanation:
Explanation
The order that the consultant should design the elements of the OmniScript to meet these requirements is:
Radio Input, Date Input, HTTP Action, DataRaptor Post Action. A Radio Input element can display a list of options for the user to choose from, such as customer satisfaction rating. A Radio Input element allows only one option to be selected at a time, and can also have icons for each option. A Date Input element can display a field for the user to enter a date value, such as call back date. A Date Input element can also have validation and formatting options, such as minimum and maximum dates, calendar picker, etc. An HTTP Action element can invoke a REST or SOAP service to retrieve data from an external system, such as a list of bills from the last 5 months. An HTTP Action element can store the response data in a JSON object for further processing. A DataRaptor Post Action element can write data to a Salesforce object or invoke a Salesforce API, such as creating a case with the list of bills in the case description
NEW QUESTION # 131
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and DataRaptors
- B. FlexCards and Integration Procedures
- C. OmniScripts and DataRaptors
- D. OmniScripts and Integration Procedures
Answer: D
Explanation:
The consultant should design the solution using OmniScripts and Integration Procedures to meet these requirements. An OmniScript is a tool that can design customer interactions using elements and actions. The consultant can use an OmniScript to create the guided process for the customers. An Integration Procedure is a tool that can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. The consultant can use Integration Procedures to retrieve data from Salesforce as well as external systems, and store it in a JSON object for display or processing in the OmniScript
NEW QUESTION # 132
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Input Block
- B. Formula
- C. Edit Block
- D. Multi-select
- E. Step
Answer: B,C,E
NEW QUESTION # 133
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Multiple OmniStudio Actions that invoke separate OmniScripts
- C. Single FlexCard with an Action to invoke an OmniScript
- D. Single OmniStudio Action that invokes separate Omniscripts
Answer: B
NEW QUESTION # 134
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. View statements
- B. Make a payment
- C. Request higher limit
- D. Verify a transaction
- E. View credit score history
Answer: B,C,D
Explanation:
Explanation
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means
NEW QUESTION # 135
......
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